Shipping policy
WHEN WILL MY ORDER BE PROCESSED?
We ship 2 days per week, Tuesday and Friday. If you order after 10am on a Friday, your order will be shipped on the following Tuesday.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
- Australia - The Australia Post Express Post Next Day Delivery guarantee is currently suspended. Express Post remains the fastest postal delivery option within Australia. Due to Covid-19 and extreme weather conditions around the country, Australia Post cannot guarantee next-business-day delivery at the moment. Click the link above for the most up-to-date delivery times.
- New Zealand: 2-3 business days with DHL Express
- Rest of the World: 3-7 business days with DHL Express
VAT / IMPORT TAXES AND DUTIES
Please note shipping costs do not include VAT / import duties & taxes, these costs are the responsibility of the customer. Please check all VAT / import duties & taxes with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns due to unexpected taxations from your country.
HOW DO I TRACK MY ORDER?
Once your order has been processed, we'll send you an email and SMS (if you opted in for SMS notifications) with your shipping confirmation and tracking link.
MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?
MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?
If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes.