CHRISTMAS SHIPPING & DELIVERY UPDATED

HOLIDAY CLOSURE: OUR ALETHEIA & PHOS OFFICE WILL BE CLOSED FROM WEDNESDAY 23 DECEMBER, AND WILL REOPEN ON MONDAY 4 JANUARY. 

CHRISTMAS CUT OFF TIMES 
To guarantee delivery before Christmas;
Australian orders must be placed before 18 December
International orders must be placed before 16 December
     
    WHICH COUNTRIES DO YOU SHIP TO? 
    We ship worldwide. 
       
      SHIPPING COST
        Free express worldwide shipping on all orders over $400.

        Australia: $12.00 AUD.
        Express Post inc. insurance, tracking & signature.

        New Zealand: $26.00 AUD
        DHL Express International

        USA, Canada & Europe: $35.00 AUD
        DHL Express International

        Middle East: $45.00 AUD
        DHL Express International

        Rest of the World: $35.00 AUD
        DHL Express International
              
            WHEN WILL MY ORDER BE PROCESSED? 
            Orders are processed on Monday, Wednesday and Friday each week.
               
              HOW LONG WILL MY ORDER TAKE TO ARRIVE?
              Australia: Next business day if you are located within the Australia Post Next Day Guarantee Network. For regional areas, check Australia Post Express Post delivery times here.
                New Zealand: DHL Express International: next business day.
                  Rest of the World: DHL Express International: 2-3 business days depending on your location. 
                     
                    HOW DO I TRACK MY ORDER?
                    Once your order has been processed, we'll send you an email and SMS (if you opted in for SMS notifications) with your shipping confirmation and tracking link.
                       
                      MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?
                      If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes.
                        DHL Express International: if your order is being shipped with DHL Express, you have full control over your shipping details and can amend your address via your tracking link.
                           
                          MY ORDER WAS RETURNED TO SENDER, WHY?
                          Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete. 
                          To avoid your jewels being returned-to-sender, please ensure; 
                          • You provide the correct delivery address
                          • Track your order regularly
                          • Someone is available to accept and sign for your order
                              Aletheia & Phos are not responsible for orders returned-to-sender.
                              Aletheia & Phos will not refund or replace orders scanned as delivered by the shipping provider.
                              Aletheia & Phos are not liable for return-to-sender orders that are lost or damaged. Please note: Your order can be re-shipped at standard shipping rates.
                                 
                                ORDERS DECLARED LOST IN TRANSIT 
                                If an order is declared lost by our shipping provider, Aletheia & Phos will replace your order free of charge. **Excludes Israel and Mexico
                                   
                                  IMPORT TAXES AND DUTIES
                                  All import taxes and duties are the responsibility of the customer. Check with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns due to unexpected taxations from your country.
                                       

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