SHIPPING & DELIVERY UPDATED

CLICK & COLLECT TIMES - MELBOURNE OFFICE
Same-day Click & Collect is available for these days and hours only:

Monday, Wednesday, Friday
  • Morning: 10am to 12pm
  • Afternoon: 1pm to 4pm


WHICH COUNTRIES DO YOU SHIP TO? 
All of them. We ship worldwide. We use Australia Post nationwide, and DHL Express for all international shipping.


SHIPPING COST
Free Express Worldwide Shipping on all orders over $400 AUD.
  • Australia $12 (AUD) - Express Post. Includes insurance, tracking & signature.
  • New Zealand $26 (AUD) - DHL Express International. You have full control over your shipment via the DHL app. Includes insurance, tracking & signature. This does not include import duties & taxes.
  • USA, Canada & Europe $35 (AUD) - DHL Express International. You have full control over your shipment via the DHL app. Includes insurance, tracking & signature. This does not include import duties & taxes.
  • Middle East $45 (AUD) - DHL Express International. You have full control over your shipment via the DHL app. Includes insurance, tracking & signature. This does not include import duties & taxes.
  • Rest of the World $50 (AUD) - DHL Express International. You have full control over your shipment via the DHL app. Includes insurance, tracking & signature. This does not include import duties & taxes.

        
      VAT / IMPORT TAXES AND DUTIES
      PLEASE NOTE - SHIPPING COSTS DO NOT INCLUDE VAT / IMPORT DUTIES & TAXES. All import taxes and duties are the responsibility of the customer. Please check all import taxes with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns due to unexpected taxations from your country.


      WHEN WILL MY ORDER BE PROCESSED? 
      Orders are processed five days per week, Monday to Friday.


      HOW LONG WILL MY ORDER TAKE TO ARRIVE?
        • New Zealand - DHL Express International: Usually next business day, however due to delays and disruptions to flights, DHL Express can take up to 5 business days.
          • Rest of the World -DHL Express International: Usually 2-3 business days depending on your location, however due to delays and disruptions to flights, DHL Express delivery can take up to 7 business days.

             
            HOW DO I TRACK MY ORDER?
            Once your order has been processed, we'll send you an email and SMS (if you opted in for SMS notifications) with your shipping confirmation and tracking link.


            MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?
            If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes. If your order is being shipped with DHL Express; you have full control over your shipping details and can amend your address via your tracking link.


            MY ORDER WAS RETURNED TO SENDER, WHY?
            Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete. To avoid your jewels being returned-to-sender, please ensure; 
            • You provide the correct delivery address
            • Track your order regularly
            • Someone is available to accept and sign for your order

            Aletheia & Phos are not responsible for orders returned-to-sender. Aletheia & Phos will not refund or replace orders scanned as delivered by the shipping provider. Aletheia & Phos are not liable for return-to-sender orders that are lost or damaged. Please note: Your order can be re-shipped at standard shipping rates.


            ORDERS DECLARED LOST IN TRANSIT 
            If an order is declared lost by our shipping provider, Aletheia & Phos will replace your order free of charge.