HOW CAN I TRACK MY ORDER?
Once your order has been processed we'll email you your shipping confirmation details. **Tracking information can take 1-2 business days to become available from the shipper.
If your order was sent by Express Post, track your order by clicking on the tracking number in your shipment confirmation email from a&p.
If your order was sent by Sendle, you'll receive an email from Sendle with your tracking details. Click on the link provided to track your shipment.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
As part of our sustainability strategy, aletheia & phos use Sendle, a certified B Corp and carbon neutral delivery service within Australia.
We process orders as quickly as possible, usually within 1-2 business days.
Sendle are restricted from delivering to PO Box, Locked Bag and Parcel Locker addresses due to restrictions imposed by Australia Post.
If you require delivery to one of the above please select Express Post at the checkout or use an alternate delivery address. Sendle estimated delivery times are below;
- 1 to 2 business days to Sendle to Adelaide, Canberra, Central Coast, Melbourne and Sydney
- 2 to 5 business days to Sendle to Brisbane, Gold Coast and Hobart
- 4 to 7 business days to Sendle to Cairns and Sunshine Coast
- 5 to 10 business days to Sendle to Darwin and Perth
- Delivery to regional areas may take longer
UNDER $199AUSTRALIA$11.95 flat rate100% carbon neutral door to door serviceTracking & signature on deliveryNo delivery to PO Box, Locked Bag or a Parcel Locker
NEW ZEALANDDHL Global MailTracking & signature on deliveryEstimated delivery time 7-12 business days
OVER $199AUSTRALIA & NEW ZEALANDComplimentary Standard Shipping (as above)
EXPRESS POSTAustralia - $17.95New Zealand - $29.95Australia Post Express PostTracking & signature on deliveryDelivery within Australia Express Post Network only
I MADE A MISTAKE WITH MY SHIPPING ADDRESS. HELP!
If you notice an error in your shipping address please email us ASAP. In most cases we can amend your shipping address, however once pickup is arranged with the carrier we're unable to make changes.
MY ORDER STILL ISN'T HERE. WHAT SHOULD I DO?
If you haven't received your order please email us at [email protected]. We'll contact the shipping provider on your behalf and do our best to get your order back on track ASAP.
If you're not home to accept your delivery, it's most likely waiting for you at your local post office.
On the rare occasion your order is missing in the global-mail-vortex, aletheia & phos will lodge an investigation with the shipping provider. If an order is declared lost by the shipping provider, aletheia & phos will replace your item free of charge.
MY ORDER WAS RETURNED TO SENDER - WHY?
There are various reasons for an order being returned to us. Your address may have been input incorrectly, you might not have been home, it could have been waiting for you at the post office for too long.
To avoid orders being returned to us, please make sure you enter your shipping address correctly. aletheia & phos are not responsible for orders not being delivered due to incorrect delivery address.
Please track your order regularly and be aware of estimated delivery times. aletheia & phos are not responsible for orders returned to sender if you're not home, or if you haven't collected it from your local post office.
Undelivered orders returned to aletheia & phos can be re-shipped at standard shipping rates. Remote Australian areas may incur additional fees.
Items lost or damaged on the journey back to aletheia & phos will be treated as a non-return.