We ship worldwide.
Please note; For orders going to the UAE, Saudi Arabia and Oman, we can only ship to a P.O. Box.
AUSTRALIA: $10 Express Post. Includes insurance, tracking and signature on delivery.
NEW ZEALAND: $10 Standard Shipping with DHL eCommerce. Tracking & insurance included.
REST OF WORLD: $15 Standard Shipping with DHL eCommerce. Tracking & insurance included.
All Aletheia & Phos orders include insurance in the shipping cost. If an order is declared lost by our shipping provider, Aletheia & Phos will replace your order free of charge. ** Excludes Israel and Mexico
Australian Orders placed after 2:00 pm will be processed the next business day.REST OF THE WORLD
NEW ZEALAND & REST OF THE WORLD - We use DHL for all international orders. Delivery time is approximately 7-12 business days, depending on your location.
Once your order has been processed, we'll send you an email with your shipping confirmation and tracking link.
If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes.
Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete.
To avoid your jewels being returned-to-sender, please ensure;
- You provide the correct delivery address
- Track your order regularly
- Someone is available to accept and sign for your order
Aletheia & Phos are not responsible for orders returned-to-sender. Aletheia & Phos will not refund or replace orders scanned as delivered by the shipping provider. Aletheia & Phos are not liable for return-to-sender orders that are lost or damaged.
Please note: Your order can be re-shipped at standard shipping rates.
All import taxes and duties are the responsibility of the customer. Check with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns based on unexpected taxations from your country.