Worldwide Shipping | Shop Now + Pay Later | AfterPay & ZipPay Available

0

Your Cart is Empty

****SHIPPING & DELIVERY

 
WHICH COUNTRIES DO YOU SHIP TO? 
We ship worldwide. Please note: For orders going to the United Arab Emirates (UAE), Saudi Arabia and Oman, we can only ship to a P.O. Box.
     
    SHIPPING COST
    Australia: Australia Post Express Post: $12.00 AUD. Includes insurance, tracking and signature on delivery.
      New Zealand:
      DHL eCommerce Standard Shipping: $15.00 AUD
      DHL Express International: live rates are calculated at checkout
        Rest of the World:
        DHL eCommerce Standard Shipping: $15.00 AUD (available to UK, USA and Canada only)
        DHL Express International: live rates are calculated at checkout
             
            INSURANCE 
            All Aletheia & Phos orders include insurance in the shipping cost. If an order is declared lost by our shipping provider, Aletheia & Phos will replace your order free of charge. ** Excludes Israel and Mexico
                 
                WHEN WILL MY ORDER BE PROCESSED? 
                Australian orders placed before 1:00 pm, Monday to Friday, will be processed the same day. Orders placed after this will be processed the next business day.
                  Rest of the World
                  DHL eCommerce orders (standard shipping) are processed 3 times per week. DHL Express orders are processed the next business day.
                     
                    HOW LONG WILL MY ORDER TAKE TO ARRIVE?
                    Australia: Next business day if you are located within the Australia Post Next Day Guarantee Network. For regional areas, check Australia Post Express Post delivery times here.
                      New Zealand & Rest of the World: 
                      DHL eCommerce Standard Shipping: approximately 10-15 business days depending on your location.
                      DHL Express International: approximately 2-3 business days depending on your location and customs clearance.
                         
                        HOW DO I TRACK MY ORDER?
                        Once your order has been processed, we'll send you an email and SMS (if you opted in for SMS notifications) with your shipping confirmation and tracking link.
                           
                          MY SHIPPING ADDRESS IS INCORRECT, HOW CAN I CHANGE IT?
                          If you notice an error in your shipping address contact Customer Care immediately. In most cases we can amend your shipping address, however once your order has been picked up by our courier, we’re unable to make changes..
                            DHL Express International: if your order is being shipped with DHL Express, you have full control over your shipping details and can amend your address via your tracking link.
                               
                              MY ORDER WAS RETURNED TO SENDER, WHY?
                              Your order may be returned-to-sender if you're not home, your address was wrong or if it is incomplete. 
                              To avoid your jewels being returned-to-sender, please ensure; 
                                • You provide the correct delivery address
                                • Track your order regularly
                                • Someone is available to accept and sign for your order
                                Aletheia & Phos are not responsible for orders returned-to-sender. Aletheia & Phos will not refund or replace orders scanned as delivered by the shipping provider. Aletheia & Phos are not liable for return-to-sender orders that are lost or damaged. Please note: Your order can be re-shipped at standard shipping rates.
                                   
                                  IMPORT TAXES AND DUTIES
                                  All import taxes and duties are the responsibility of the customer. Check with your local customs office prior to purchasing as Aletheia & Phos cannot accept returns due to on unexpected taxations from your country.
                                       

                                      GET 10% OFF