RETURNS POLICY

RETURNS
All sales are final. Aletheia & Phos closes permanently on May 31, 2026.

REFUNDS & EXCHANGES
Aletheia & Phos do not issue refunds or exchanges for a change of mind or incorrect purchase.

WHAT IF MY ITEM IS FAULTY?
All Aletheia & Phos jewellery is covered by a six-month manufacturing warranty. Every piece passes through multiple quality checks, including a final inspection before dispatch. On rare occasions, a manufacturing fault may still occur.

If you believe your item is faulty, please contact Customer Care with photos and a description. If confirmed as a manufacturing defect, we’ll replace your item at no cost.

Please note: General wear and tear is not considered a fault. This includes:
• Broken or snapped chains
• Tarnish or oxidisation
• Misshaped bands
• Bent claws
• Chipped, cracked, or lost gemstones or pendants