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PAYMENT & ORDERS

 

TERMS OF SALE
We are an Australian company, all prices are in Australian dollars. Placing an order with Aletheia & Phos means you agree to all terms and conditions listed on our website, including our terms of service. All earrings, discounted/sale items and custom made-to-order pieces are final sale.

 

VAT / IMPORT DUTIES & TAXES
All international orders are shipped from Melbourne, Australia via DHL Express. By placing an international order, you agree to pay all import duties and taxes requested by your local customs office to receive your order. Import duties and taxes are not paid for by Aletheia & Phos and are the responsibility of the receiver.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept major credit and debit cards including Visa, MasterCard and American Express. We also offer payment with; 
 
Apple Pay
Afterpay (Australia & New Zealand)
Google Pay
Klarna (Australia only)
PayPal (AUD, CAD, CHF, DKK, EUR, GBP, HKD, ILS, JPY, NZD, SGD, USD)
Sezzle (USA & Canada only)
Zip 

 

PAYMENT BY CREDIT CARD - We offer a currency selector on our website that allows you to make payment with your credit card in these currencies ;

  • Australian dollar (AUD)
  • Canadian dollar (CAD)
  • Danish krone (DKK)
  • Euro (EUR)
  • British pound (GBP)
  • Hong Kong dollar (HKD)
  • Japanese yen (JPY)
  • New Zealand dollar (NZD)
  • Singapore dollar (SGD)

 

PAYMENT BY PAYPAL - If you choose to pay with Paypal, you can make payment in these currencies;

  • Australian dollar (AUD)
  • Canadian dollar (CAD)
  • Swiss franc (CHF)
  • Danish krone (DKK)
  • Euro (EUR)
  • British pound (GBP)
  • Hong Kong dollar (HKD)
  • Israeli shekel (ILS)
  • Japanese yen (JPY)
  • New Zealand dollar (NZD)
  • Singapore dollar (SGD)
  • US Dollar (USD)

If you select a different payment method (e.g. Apple Pay or Afterpay), you’ll be charged the equivalent in Australian dollars.

 

WHICH COUNTRIES DO YOU SHIP TO?
All of them. We ship worldwide with DHL Express. 

 

CAN I CHANGE OR CANCEL MY ORDER?
No. Changes or cancellations cannot be made to orders once they have been processed through the checkout.