RETURNS POLICY

 
RETURNS
 
At Aletheia & Phos, we pride ourselves on delivering stunning, premium, handcrafted jewellery. Should you change your mind within ten (10) days of receiving your purchase, we are happy to offer you a credit note. Credit notes are issued in the form of an electronic gift card and valid for 12 months. 
 
Please note Aletheia & Phos are not responsible for return shipping costs, nor duty reimbursement in the case of international purchases. It is the responsibility of the customer to cover all return shipping costs. 

Aletheia & Phos cannot accept international returns due to unexpected taxations from your country. All import taxes and duties are the responsibility of the customer. Ensure you check all charges and requirements with your local customs office prior to purchasing.

 

TO ARRANGE A RETURN: Contact our Customer Care team via email.

REQUIREMENTS FOR A RETURN;

  • Item must be in original, brand new condition
  • Jewellery must be returned in the Aletheia & Phos gift box
  • Include your Return Authorisation (RA) number
  • No returns on custom pieces, solid gold pieces, earrings or SALE items  

Returns are assessed by our Customer Care team. Upon inspection, If a return does not meet the above requirements, Aletheia & Phos will return the item at the customers expense.

Aletheia & Phos are not liable for returned items that are lost or damaged.


I PURCHASED AN ITEM FROM A STOCKIST, HOW DO I RETURN IT?
Aletheia & Phos do not accept returns from stockists. Please contact the stockist directly for their returns policy.


REFUNDS & EXCHANGES
Aletheia & Phos do not issue refunds or exchanges for a change of mind or incorrect purchase.


WHAT IF MY ITEM IS FAULTY?
All Aletheia & Phos jewellery comes with a six-month manufacturing warranty. Our team follow strict quality control measures throughout the production process with a final inspection completed by our Customer Care team before shipping. On a rare occasion, a manufacturing fault may occur.
 
Jewellery found to have a manufacturing fault will be replaced free of charge. To notify us of a defect, contact our Customer Care team
 
Faults incurred after six-months are considered a result of general wear and tear.