RETURNS POLICY

 

  • RETURNS

    AUSTRALIA & NEW ZEALAND
    At Aletheia & Phos, we pride ourselves on delivering stunning, premium, handcrafted jewellery. We are happy to offer a credit note (excluding a $15 postage fee) should you change your mind within seven (7) days of receiving your purchase. Credit notes are issued in the form of a gift card and valid for 12 months. 

     

    REST OF THE WORLD
    We're searching for a global delivery partner who is as obsessive about customer service as we are. We hope to have returns available for international customers by February 2020. 

     

    TO ARRANGE A RETURN: Contact our Customer Care team via email.

    REQUIREMENTS FOR A RETURN;

    - Item must be in original, brand new condition
    - Must be returned in the Aletheia & Phos gift box
    - Include your Return Authorisation (RA) number
    - No returns on earrings or SALE items  

     

    Returns are assessed by our Customer Care team. If a return does not meet our requirements, a $25 shipping fee will be charged to return your jewellery. Aletheia & Phos are not liable for returned items that are lost or damaged.   

  • I PURCHASED AN ITEM FROM A STOCKIST, HOW DO I RETURN IT?

    Aletheia & Phos do not accept returns from stockists. Please contact the stockist directly for their returns policy.

  • REFUNDS & EXCHANGES

    Aletheia & Phos do not issue refunds or exchanges for a change of mind or incorrect purchase. If you would like to return an item, we have a 7-day return policy here
  • WHAT IF MY ITEM IS FAULTY?

    All Aletheia & Phos jewellery comes with a six-month manufacturing warranty. Our team follow strict quality control measures throughout the production process with a final inspection completed by our Customer Care team before shipping. On a rare occasion, a manufacturing fault may occur.

    Jewellery found to have a manufacturing fault will be replaced free of charge. To notify us of a defect, contact our Customer Care team

    Faults incurred after six-months are considered a result of general wear and tear or mishandling. Our manufacturing warranty does not cover these.

    Manufacturing faults do not include: Broken or snapped chains, oxidisation or tarnish, misshaped bands, bent claws, snapped pendants, chipped, cracked, lost gemstones or pendants.

    Returns are assessed by our Customer Care team. If a return does not meet our requirements, a $25 shipping fee will be charged to return your jewellery. Aletheia & Phos are not liable for returned items that are lost or damaged.

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